MSU Denver IT Service Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
ITS-Maintenance Operational
Banner Self-Service ? Operational
Authentication & Single Sign On ? Operational
Campus Network ? Operational
Office 365/Email Operational
Blackboard Learn ? Operational
Internet-Native Banner Operational
File Management/Shared Drives Operational
Information Security Operational
Wireless Network ? Operational
Campus Web Hosting Operational
RAVE Campus Alerts Operational
CashNet Operational
Telecommunications Operational
VPN Services Operational
Blue Jeans Network Dial-in Phone Number Access Operational
Blue Jeans Network Meeting Rooms Operational
Lyris Operational
DegreeWorks/CAPP Operational
Digital Measures Operational
PaperCut Operational
Student Success Collaborative ? Operational
Skype for Business ? Operational
90 days ago
100.0 % uptime
Today
WordPress (sites.msudenver.edu) Operational
90 days ago
100.0 % uptime
Today
EvaluationKIT (Course Evaluations) Operational
90 days ago
100.0 % uptime
Today
Chrome River ? Operational
PeopleAdmin ? Operational
ShoreTel Call Center Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Chrome River Monthly Scheduled Maintenance Apr 18, 16:00-20:00 MDT
On Saturday, April 18, starting at 6:00 pm EDT, Chrome River will perform regularly scheduled maintenance on the Production site. The system will be offline for approximately 4 hours while they upgrade the infrastructure. The standard maintenance page will display for users during this period.
Posted on Apr 3, 14:46 MDT
System Metrics Month Week Day
Web Services Monitor ?
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Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 3, 2020
ITS Walk-in Services Temporarily Suspended
Resolved - ITS walk-up locations remain closed while campus offices are closed. For technical assistance, please contact the ITS Helpdesk at 303-352-7548 or submit a request via https://support.msudenver.edu/. The Helpdesk phone line is available 24x7, and the support portal linked above is accessible via VPN.
Apr 3, 14:50 MDT
Monitoring - Due to building closures and an emphasis on maintaining sound social distancing practices, ITS is temporarily suspending walk-in services at both campus locations. All clients requiring assistance should contact the ITS Helpdesk at 303-352-7548 or submit a request via https://support.msudenver.edu/. The Helpdesk phone line is available 24x7, and the support portal linked above is accessible via VPN.

In cases where in person support is required, technicians will coordinate with the impacted client on an as-needed basis.
Mar 17, 13:44 MDT
COVID-19 Nationwide Service Degradations
Resolved - Some services may fluctuate for the duration of this situation. Please continue to limit high-bandwidth application use if you notice service degradations.
Apr 3, 14:49 MDT
Investigating - Due to the increased demand of digital services nationwide many online host providers are experiencing intermittent service degradations. ITS recommends limiting your use of high bandwidth activities when you encounter such degradations, such as, turning off your camera and limiting your call to audio when the video connection is poor.
Mar 19, 13:10 MDT
Apr 2, 2020
VoiceThread Intermittent Connectivity
Resolved - VoiceThread reports that they have resolved the issue causing intermittent connectivity.
Apr 2, 14:04 MDT
Investigating - VoiceThread service is experiencing intermittent connectivity issues. They are currently investigating the cause. Updates will be provided when more information is available.
Apr 2, 13:15 MDT
Apr 1, 2020
Banner maintenance - 4/1
Completed - The scheduled maintenance has been completed.
Apr 1, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:01 MDT
Scheduled - Information Technology Services (ITS) will perform maintenance on the Banner and associated systems from 5 - 6 am on 4/1. Banner and associated systems will not be available during the maintenance period. If you have any questions or concerns, please contact the ITS Helpdesk at 303-352-7548 or support.msudenver.edu.
Apr 1, 05:00 MDT
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020
Banner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 13:05 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:01 MDT
Scheduled - Banner scheduled maintenance on 3/29/2020

Information Technology Services (ITS) will perform maintenance on the Banner and associated systems from 8 am until 6 pm on Sunday, 3/29. Banner and associated systems will not be available during the maintenance period. If you have any questions or concerns, please contact the ITS Helpdesk at 303-352-7548 or support.msudenver.edu.
Mar 29, 07:57 MDT
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020
Chrome River Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 20:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 16:00 MDT
Scheduled - On Saturday, March 21, starting at 6:00 pm EDT, Chrome River will perform regularly scheduled maintenance on the Production site. The system will be offline for approximately 4 hours. The standard maintenance page will display for users during this period.
Mar 17, 13:41 MDT
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